Find quick answers to common questions being asked by our customers?

Q: Can SAFAR collect my bags today and deliver them to the airport?

Yes! We offer same-day door-to-door baggage delivery, subject to availability. Your luggage will be handed over at your airline’s check-in counter or a designated location inside the terminal.

Q: Which areas do you serve for pick-up and delivery?

SAFAR operates across the United Arab Emirates and is expanding into the GCC, Saudi Arabia, Kuwait, Oman, Bahrain, and much more. We deliver to homes, hotels, offices, landmarks, and airports.

Q: Where is my luggage stored between pickup and delivery?

Our shipments are securely routed through dedicated logistics hubs and transit facilities that comply with airline handling standards. Temporary holding is available on request.

Still have questions? Contact our customer service team!

FAQs

Q: Is my baggage insured while in SAFAR’s care?

Yes, your items are protected with coverage based on the value of your belongings. Your peace of mind is part of our service promise.

We follow airline-compliant size and weight guidelines. Oversized or overweight luggage may require special handling or additional charges.

SAFAR primarily focuses on fast delivery, but we offer limited short-term storage between flights or stays. Custom long-term options are available upon request.

Yes—your items are protected with coverage of up to $1000 per order for total loss or damage. Your peace of mind is part of our service promise.

Q: Are there any size or weight restrictions for baggage?

Q: Is my baggage insured while in SAFAR’s care?

Q: Do you offer luggage storage services?

Q: Can I cancel or reschedule a booking?

For best results, book at least 24 hours in advance—especially for international deliveries or unaccompanied minor support. Last-minute requests are welcome and handled whenever possible.

Yes. Services can be cancelled or rescheduled up to 2 hours before pickup, depending on availability. We are flexible because travel plans are not always predictable.

Q: How early should I book my service?

Q: What items cannot be transported or stored?

We do not accept:

• Passports, cash, or valuables

• Flammable items, power banks, perishables

• Live animals or plants

• Restricted items under UAE and GCC law